FAQ

Have a question about our freight and logistics services? Find clear answers to our most commonly asked questions below.

FAQ

Frequently Asked Questions

Can’t find what you’re looking for? Get in touch with our team directly and we will be happy to help.

LogistricXpress offers a comprehensive range of freight and logistics services including air freight, ocean freight, land transportation, rail freight, cargo insurance and professional packaging and handling. Whether you need a domestic delivery or an international shipment, our experienced team is here to help with a solution tailored to your requirements.

Once your shipment has been collected and booked into our system, you will receive a unique consignment reference number. You can use this number to track the real-time status of your delivery directly through our website or by contacting our customer support team, who are available Monday to Saturday during office hours.

Transit times vary depending on the service selected, the origin and destination, and the mode of transport. Domestic road freight typically arrives within one to three working days. International air freight usually takes two to five days, while sea freight transit times range from one to six weeks depending on the route.

Address changes after collection may be possible depending on the stage of the shipment and the service type. Please contact our customer support team as soon as possible with your consignment reference number and the updated delivery details. We will do our best to accommodate the change, though additional charges may apply.
Standard freight quotations do not automatically include cargo insurance. However, we strongly recommend that all clients arrange appropriate cover for their consignments. Comprehensive cargo insurance is available on request at the time of booking and can be arranged quickly by our team to cover the full commercial value of your goods.
In the unfortunate event of loss or damage to your goods, please notify our team in writing within three working days of delivery. You will need to provide your consignment reference number, photographic evidence where applicable, and a full description of the damage or loss. Our claims team will then guide you through the process.
Yes, LogistricXpress provides a full range of international freight services including air cargo, sea freight and road haulage into Europe. We handle all customs documentation, export declarations and import clearance on your behalf — ensuring your goods move across borders smoothly, compliantly and without unnecessary delays or additional complications.
Weight and size restrictions vary depending on the service and mode of transport selected. Our team will assess your consignment requirements and recommend the most appropriate solution. For oversized, heavy or specialist cargo, we offer tailored freight options including flat-bed haulage, open-top containers and specialist lifting and handling arrangements on request.

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